Cannot sign in
Check the sign-in method used when the account was created. Accounts created with a password can use the recovery flow; Apple and Google accounts must use the same provider and identity.
Open a ticketHoodUp support
How can we help?
Open a support ticket for account access, vehicle details, registration or MOT lookup, posts, reports, subscriptions, app bugs or account deletion.
Support options
Choose the right help topic
Use the ticket form for a trackable request. The links below cover the most common account, privacy and policy questions.
Delete your accountUse the in-app option or submit a verified web request.
Privacy and data useSee how account, vehicle, content and analytics data are handled.
Terms and content rulesReview subscription, safety and user-generated content terms.
HoodUp PROCompare premium features, pricing and subscription information.
Open a support ticket
Include enough detail for us to understand the issue. Never send passwords, payment card details, sign-in codes or private API keys.
Common help
Quick answers for common issues
Registration lookup is wrong
Check the registration format first. If the returned vehicle details still look wrong, include the registration, returned make and model in your ticket.
Report lookup dataReport or block a user
Use the menu on a post or profile, or long-press a comment. Blocking removes that account from your feed, search results and replies.
Read the content rulesManage HoodUp PRO
Purchases, renewals and cancellations are managed through the App Store or Google Play account used for the subscription.
View PRO detailsDelete your account
Use Settings, More settings, Danger zone and Delete account inside the app, or use the dedicated web request when you cannot access the app.
View deletion optionsPrivate profile visibility
Switch your profile to private in Settings. Other users will no longer be able to view your profile or posts while it remains private.
See privacy choicesSupport questions
Before you send a ticket
How quickly will I receive a reply?
Response times depend on request volume and launch activity. Include clear steps and device details so the issue can be understood quickly.
Can I attach screenshots?
The web form does not currently upload files. Describe what is visible, include the exact error message and explain the steps that lead to it.
Where do I report unsafe or abusive content?
Use the in-app report controls on the post, comment or profile. If you cannot access the app, open a support ticket and include the username and a clear description.
Can support cancel an App Store or Google Play subscription?
No. The subscription is controlled by the store account used for purchase and must be cancelled through Apple or Google.